Last Updated: December 09, 2025

1. Shipping Methods

We offer various shipping methods to meet your needs:

• Standard Shipping: 5-7 business days
• Express Shipping: 2-3 business days
• Overnight Shipping: Next business day (where available)

Shipping times are estimates and begin from the date of shipment, not the date of order. Delivery times may vary based on your location and the shipping method selected.

2. Processing Time

Orders are typically processed within 1-2 business days (excluding weekends and holidays) after payment confirmation. During peak seasons or sales, processing may take up to 3-5 business days.

3. Shipping Costs

Shipping costs are calculated at checkout based on:

• Shipping method selected
• Package weight and dimensions
• Delivery destination

Free shipping may be available for orders over a certain amount. Please check our website for current promotions.

4. Shipping Destinations

We currently ship to addresses within the following regions:

• Domestic shipping (within our country)
• International shipping (select countries)

Please note that international orders may be subject to customs duties, taxes, and fees, which are the responsibility of the customer.

5. Order Tracking

Once your order ships, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor your package's progress on the carrier's website.

6. Delivery

Packages are delivered to the address provided during checkout. Please ensure your shipping address is correct, as we are not responsible for packages delivered to incorrect addresses provided by the customer.

If no one is available to receive the package, the carrier may:

• Leave the package at your door (if safe to do so)
• Leave a notice for pickup at a local carrier facility
• Attempt redelivery on the next business day

7. Delayed Shipments

While we strive to deliver orders on time, delays may occur due to:

• Weather conditions
• Carrier delays
• Customs processing (international orders)
• Incorrect or incomplete address information
• Unforeseen circumstances beyond our control

We will notify you if there are any significant delays to your order.

8. Lost or Stolen Packages

If your package is lost or stolen:

• Contact us immediately at info@littlepooh.com or +1-234-567-8900
• Provide your order number and tracking information
• We will investigate with the carrier and work to resolve the issue
• If the package is confirmed lost, we will send a replacement or issue a full refund

9. Address Changes

If you need to change your shipping address:

• Contact us immediately if your order has not yet shipped
• We cannot change the address once the order has been shipped
• If the package is returned to us due to an incorrect address, you will be responsible for reshipping costs

10. Multiple Item Orders

If your order contains multiple items, they may ship separately or together depending on availability and warehouse location. You will receive separate tracking numbers for each shipment.

11. Undeliverable Packages

If a package is returned to us as undeliverable:

• We will contact you to confirm your address
• You will be responsible for reshipping costs
• If you do not wish to reship, we will issue a refund minus the original shipping cost

12. Contact Us

If you have any questions about our Shipping Policy, please contact us at:

• Email: info@littlepooh.com
• Phone: +1-234-567-8900